WARRANTY

Warranty

Every eBike from FREY comes with a TWO years limited warranty against

manufacturing defects in materials or workmanship on Batteries, Chargers, Motor systems and bike Frames. This warranty applies only to the original registered owner of the eBike

from FreyBike and is not transferable. This limited warranty does not

apply to normal wear and tear, malfunctions, or failures due to abuse, neglect, improper repair, improper maintenance, alteration, modification, accidents, or other improper use. The two-year warranty on Freybike

lithium-ion batteries from the date of original purchase does not include

damage from power surges, use of improper charger, improper

maintenance or other such misuse, normal wear or water damage.

If a component is deemed to be defective or damaged without user error

or other improper use, Frey will assist in replacing that part. This

includes any parts deemed to have been damaged in shipping. We will

not replace any part deemed to be damaged by the user.

In the case of a repair or parts replacement under warranty, we will work

with the owner to find a local certified bicycle repair shop to make the

WARRANTY & CLAIMS

necessary fix. Frey will also cover the associated repair labor fees, only if

the scope of service is agreed upon prior to the fix. WARRANTY CLAIMS

All claims to this warranty must be made through Frey bike and can be

submitted by visiting  Proof of the original purchase

may be required with any warranty request. Before making a claim, please

contact our service department by e-mail : frey bike or contact your

product/sales manager, as there may be a simple fix for the problem. SHIPPING DAMAGE CLAIMS

Upon delivery, immediately inspect your products for damage. Freight

damage claims are extremely time sensitive, and we will not accept freight

damage claims later than 3 business days from delivery. Note any

damage to your products on the Bill of Lading before you and the delivery

driver sign-off on the shipment. Take photos of any damage that is found

and date the images when possible. Report shipping damage claims

within 3 business days of delivery to frey bike or contact your

product/sales manager.